Our orders are generally shipped within 2 business days. For orders within Canada, shipping is a flat rate of $18 which includes tracking. For orders within Canada over $125, shipping is on us and still includes tracking! Please allow 5-7 days for your package to arrive once you have received your shipping notification. For orders to the US, shipping is a flat rate of $25, tracking included. Please allow 5-8 days for your package to arrive once you have received your shipping notification!
For shipping outside of Canada or US, please contact us at firstname.lastname@example.org to inquire about your order and rate! We would be happy to send you a quote!
The correct address is the responsibility of the customer.
DELIVERY + IN STORE PICK UP
If you live locally, but have a busy schedule, we encourage you to consider our delivery option! For half the price of shipping, our $8 delivery service brings your goods right to your door. Note* to qualify for delivery you must be within a 20KM radius from our brick and mortar. This reaches most addresses from Sidney and Deep Cove, as well as most greater Victoria addresses. To see if you qualify simply choose the delivery option and input your address. Home deliveries are generally made on Wednesdays.
Alternatively if you live locally but prefer shopping from the comfort of your home, you may choose our in-store pickup option. Simply purchase your goods online and pick up from our brick and mortar anytime within our open hours— Currently operating Monday-Saturday 10am-5pm. Once your order is packed and ready, you will receive a "pickup" notification via email. Simply let us know upon arrival, that you have an online order ready for pickup, and what name the order will be under. Online orders placed under the pickup option are generally ready within 1 business day.
We stand fully behind the integrity of the goods we offer, and it is important to us that you love your received/purchased items. To ensure you can shop with SpruceBabe with a sense of ease, we accept full returns within 14 days of the delivery/pickup date— This time frame ensures seasonal and display relevancy of the item.
Items returned to us in original, re-sellable condition qualify for a full refund as well as a refund on your original shipping or delivery charge if applicable. Customer is responsible to cover shipping when returning items for refund. Once the items are back in our possession, we will be in contact with you and process your refund. Please notify us at email@example.com if you intend to return your items.
For items that have been used and are not in re-sellable condition (example: opened face & body products), you are still eligible for a refund by contacting our email firstname.lastname@example.org with a description as to why the product is being returned. This information is helpful for us and important to share with the original brand/company of the goods. We do still request the item to be sent or brought back prior to refund. Customer is responsible to cover shipping when returning items for refund. Once the items are back in our possession we will process your refund.
If you have any further questions or inquiries regarding policies or shipping please reach out to our team. We would be happy to chat with you!